Returns & Exchanges
Please note, due to the current government restrictions between the UK and Italy, we are experiencing delays to the processing of returns. If you are returning an item, please allow extra time for this. We are endeavouring to resolve this issue as soon as possible.
We endeavour to make returning or exchanging an order as easy as possible for our clients. We offer free returns on all La Perla purchases. The standard delivery fee will be refunded on return of the whole order. Items can be returned or exchanged within 28 days of delivery for all full price items and within 14 days of delivery for outlet or sale items, provided that return conditions specified below are met. We advise that you check your order upon receipt. If there is an issue, please contact our customer support. We can not accept returns 28 days after you have received the items.
1. Log in and create a return
Log into your account and go to 'Order History'. Select the order and item(s) you wish to return.
Guest users, please contact customer services.
2. Fold items
Carefully fold the items with all tags attached.
3. Pack items
Place the items in the original box together with the shipping documents DELIVERY NOTE found in the envelope with your order.
Seal securely and attach return shipping label that came with your order to the box exterior.
4. Arrange collection or find a drop-off point
Book a complimentary collection by phoning your local DHL office or by using the online booking service. Alternatively, you can leave
your parcel at any DHL service point.
Returns exchange conditions
La Perla accepts returns of unused items by mail within 28 days from the date of shipment.
Items must be in original selling condition with all tags attached.
- The following items will NOT be accepted:
- Beauty products, such as fragrances or lipstick.
- Incomplete, damaged, worn, altered and washed returns or anything La Perla reasonably believes has been used.
- Briefs, bodysuits and swimsuits that have been tried on in direct skin contact. (Please note that only the swimsuits have the protective adhesive strip.)
- Hosiery items if their package has been opened.
- Any personalized or monogrammed items.
- Discounted or sale items.
- Face masks.
- Gift certificates.
Returns that do not comply with the La Perla returns policy will not be accepted and are sent back to the customer.
How to exchange an item
Please follow the standard returns procedure to return the items you do not wish to keep and place a new order for the replacement item.
How to return an item
If you wish to return an item, please check the Returns Exchange Conditions in the first place. Then:
1. Log into your account. Click on your order and select the items you wish to return.
No La Perla account? Please contact customer services.
Non EU Countries (Switzerland, UAE, Korea, Norway) Please follow instructions on the screen after submitting your return request online. You will need a proforma document and return label to return your order.
2. Carefully fold the items with all tags attached.
3. Pack using the original packaging and box. Seal securely and attach the return shipping label that came with your order to the outside of the box.
4. Book your complimentary collection by phoning your local DHL office or by using the online platform.
On receipt of the returned goods, every effort will be made to ensure a prompt refund. Returns are processed within 14 days, but usually a lot quicker.
A confirmation email will be sent once your return has been processed and the refund has been credited to your original payment method.
Please note, refunds will be credited only to the original payment method that was used.
La Perla reserves the right to refuse the return/exchange of any merchandise that does not meet our return condition requirements.